• If cancellation are made 30 days before the date of travel then 25.0% of total tour cost will be charged as cancellation fees
• If cancellation are made 15 days to 30 days before the date of travel then 50.0% of total tour cost will be charged as cancellation fees
• If cancellation are made 0 days to 15 days before the date of travel then 100.0% of total tour cost will be charged as cancellation fees

•  Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel.
• A maximum of 3 adults are allowed in one room.The third occupant shall be provided a mattress/rollaway bed with extra charges
• The itinerary can be modified as per your requirement
• AC will not be functional anywhere in cool or hilly areas
• Please note and be informed that there will be no refund of money after the packages commences and if one cannot complete activity or get sicks enroute

Basic personal items to be carried include, feather jacket & heavy woolens during winter and light woolens during summer, walking boots, rain proof jacket during monsoon, torch, spare batteries, water flask, cold cream,personal medicines & Sunglasses

• For Holiday Packages: Once receiving your Advance Payment as  per pay policy, we will issue the Confirmation Vouchers within 24 Working hours subject to confirmations

• For Cab & Driver Details: All Cab & Driver details will be shared  with guests prior to one day before the departure date

• 30% of the total package amount has to be done in advance to confirm the package.
• 70% of the payment must be cleared at the time of arrival in Shillong